Privacy Policy + T&C

Please see below for our full terms & conditions covering sections such as Promotions, Conditions of Use, Privacy Policy, Shipping and Returns.

Conditions of Use

Perfect Honey Company provide our on line shopping services to you subject to the following conditions. If you visit or shop at Perfect Honey Company you accept these conditions. Please read them carefully. In addition, when you use any current or future Perfect Honey Company on line shopping service or visit or purchase from any business or website affiliated with Perfect Honey Company products, you will also be subject to the guidelines and conditions applicable to such service or business. By making an online purchase from Perfect Honey Company you agree that you have read and agreed with all the terms and conditions.

Ordering

We only accept online orders for shipment to Australian residential or private mailbox (PO Box) addresses. Overseas shipping addresses will not be accepted. Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order will be shipped within 4 business days.

International Orders

We do not accept orders shipped to international addresses from our online shopping cart. For all international sales please contact our team directly via telephone +61 1300 74 10 20 or email This email address is being protected from spambots. You need JavaScript enabled to view it. so that our team may be able to support your request.

Price

Your payment is taken as you place your order so you will always be charged at the rate advertised at the time of ordering. All prices are in Australian dollars (AUD) and include GST (goods and services tax) where it applies.

Product Delivery Restrictions

Western Australia: Due to domestic quarantine restrictions, honey and honeycomb are prohibited from entering Western Australia. Tasmania: Due to domestic quarantine restrictions, we cannot send honeycomb into Tasmania.

Delivery

All online website orders receive free shipping to Australian residential, business or private mailbox addresses (International shipping addresses are NOT accepted online). Please phone our team prior to completing an online order if you wish to arrange delivery to multiple addresses or place an International order where shipping will be added accordingly determined by the receivers location. We use Courier services and Australia Post for delivery to all areas of Australia and anticipate delivery within 4-7 business days to QLD, NSW, VIC, ACT and 7-10 business days to SA, WA, NT and TAS from shipment date. To some regional parts of Australia, delivery can take longer. During busy periods, such as Christmas, and in the event of public holidays, delays in delivery can occur due to the capacity of our transport providers. Please make sure that the delivery address and postcode are correct, as we cannot be responsible for non-delivery due to an incorrect address provided. Likewise in the event of extreme weather or other events out of our control we cannot be responsible for any delivery delays. We ship and track all orders via Courier or Australia Post and a signature is required upon delivery. If no-one is home at the time of delivery a card will be left explaining the options to either collect your parcel from the nearest Post Office if it is being shipped via Australia Post or to organise to have it redelivered it arriving via courier. If collection has not occurred in the allocated timeframe and the order is returned to Perfect Honey Company (the sender), the purchaser (the receiver) will be notified via email by the Perfect Honey Company within 7 business days of the item/s arrival at the Perfect Honey Company’s return address, at which time the purchaser will be responsible for all fees associated with the reshipment of the order. When ordering if you would like your delivery to be left in a secure place without the need for a signature you can specify this in the delivery comments section of the order. This acts as an “authority to leave” notification and the Perfect Honey Company cannot be held responsible for lost or damage to this delivery.

Payment

We accept payment online by PayPal, which ensures that all your information remains totally confidential. Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

Cancellation

Perfect Honey Company reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched.

Quality Concerns

When you receive your order if you are not happy with what you have received, please call us right away on 1300 74 10 20 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will endeavour to address any concerns as soon as possible.

Returns

The Perfect Honey Company is committed to providing quality products to all customers. If for any reason you are not satisfied with any of our products please contact our team on 1300 74 10 20 within 7 days to discuss your return options with one of our friendly staff. We are happy to provide an exchange where the product is faulty or unfit for the purpose intended. In order to exchange you may be asked to provide proof of purchase so please retain all receipts issued to you. Where we agree to a product return we will arrange a free replacement product from the same range to an equivalent value if the item purchased is unavailable for any reason.

Privacy & Your Information

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing you information about new or seasonal offers. These include: name, address, telephone number and email address of sender, and name, address, telephone number and email address of recipient. We do not sell contact details to any other companies. Credit card details are not retained after payment has been received. Once you complete the online shopping cart registration or join our mailing list subscription from the online subscription you instantly become a member/subscriber of our mailing list. We use your contact details to email you information regarding the Perfect Honey Company and associated industry news. You can unsubscribe to the mailing list at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. Perfect Honey Company will store your details securely with the only purpose of contacting you regarding Perfect Honey Company and will not share your details with third parties.

Accept and agree to be bound by these Terms of Use.

Acknowledge that you have read and understood the Perfect Honey Company Privacy Policy; and agree that you will comply with these Terms of Use and all applicable laws and that our products will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to others.

Feedback

To help us improve our terms and conditions including privacy policies, please give us your feedback. You can email us on This email address is being protected from spambots. You need JavaScript enabled to view it.

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us, our stockists or use our Web Site.

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